GP24 and Second Medical Opinion
24/7 access to virtual GP appointments
Having an online service in place gives employees fast access to a GP, so they can quickly receive medical advice when they need it and get back on the road to health in no time. Speedy access to primary care – in turn – helps reduce out-of-office time.
The Health Hero GP24 and second medical opinion service is available 24/7 for employees, offering unlimited access to practising NHS GPs, private prescriptions, open referrals and fit notes.
Key features of virtual GP*
Unlimited advice
Wherever they are in the world, employees can get unlimited advice, reassurance and (where appropriate) diagnosis from an experienced GP.
24/7 Customer Service
Appointments can be booked at the touch of a button using the app, or through the 24/7 Customer Service team, who can help with booking consultations, organising prescriptions and getting referral letters.
Choose your time and day
Employees can choose a time and a day that’s convenient for them.
Phone/Video consultation
They can choose a video or phone consultation and specify if they would like to see a male or female doctor.
+200 languages
A translation service is available for more than 200 languages.
* These services are provided directly by Health Hero and are not provided by Zurich International Life. The service does not form part of an insurance contract.
Getting started
How a remote GP consultation can help
Mrs RD / 30 years old
Mrs RD contacted the Health Hero GP24 service after noticing her heart had been pounding for a week. Just 23 minutes later, she was consulting with a GP and explaining that she'd recently been diagnosed with bronchiectasis and had been struggling with a build-up of sputum in her throat. To combat this, Mrs RD had been using herbal tea, turmeric and digoxin substitute to help clear her throat. She had no chest pain or sweatiness, but the GP explained that digoxin can affect the heart and given it was being taken in tea, could potentially be at toxic levels. For this reason, the GP recommended the patient head to A&E for a check up and an ECG.
Mr AH / 51 years old
After being prescribed a second medication for an existing condition, Mr AH left his GP's office unsure of how best to take his multiple medications.
Thankfully, he contacted the Health Hero GP24 services and was discussing his medication less than an hour later. The GP took the time to clearly explain how to take both mediactions so that they worked safely and efficiently together. Mr AH was happy with this explanation and pleased that he hadn't needed to trouble his NHS GP.
Contact us
Any questions, doubts or suggestions? Leave us your comments and we will contact you as soon as possible.