1. What are cookies?
Cookies are small text files which contain information that’s downloaded to your computer or mobile device when you visit a website. When you visit the website again, or visit another website which recognizes a cookie you’ve previously downloaded, your device communicates with the website and the website can read the information held in that cookie.
“First party cookies” come from the site you are currently using, for example, Zurichinternational.com. You can also enable "third party cookies", which are cookies placed by our approved business partners from a different website – for example should we use Google advertising services on Zurichinternational.com, their website cookies may be placed on the site you are visiting.
There are also different types of cookies, which do slightly different things;
“Session cookies” stay in place only for the duration of your visit to our website and are deleted at the end of your browsing session.
"Persistent cookies" remain on your device until the expiry date and time set by the website.
2. How we use cookies?
We use cookies to improve your experience when you browse our websites (for example to show you information that’s relevant to you, based on the sort of web content you’ve looked at before) and to save you time by not having to re-enter your details each time you visit. We also use cookies to see how people interact with our websites, so we can make improvements to the site that make it easier to use.
2.1 How we use cookies
We use four categories of cookie on our websites, based upon the International Chamber of Commerce UK Cookie Guide.
You can control the cookies that we use by following this link- Accept or block cookies. If you want to, you can block cookies from any website by activating the setting on your browser that allows you to refuse some or all cookies. However, if you block all cookies (including Strictly necessary cookies) you may not be able to access all or parts of our websites.
You can also use your browser settings to delete cookies. For more information about how to disable cookies in your browser please visit https://www.aboutcookies.org.uk/managing-cookies
2.2 Strictly necessary cookies
“Strictly necessary cookies” are named as such because these cookies are essential in order for you to move around the website and use its features; for example accessing secure areas of the website.
Without these cookies, our websites and back-end services wouldn’t work. If you remove or disable these cookies, we can’t guarantee that you will be able to use our websites.
Our use of Strictly necessary cookies includes:
- identifying you as logged in to the secure parts of our website for the duration of your visit;
- remembering information you have previously entered to complete a form; for example, to retrieve a quote; and
- your information is stored on our secure servers and the cookie contains only a unique reference number which links you to your stored information when you log into the website.
We do not use Strictly necessary cookies to:
- collect information about you for marketing purposes; or
- track your internet activity on other websites.
2.3 Performance cookies
“Performance cookies” collect information about how visitors use our websites, but they do not collect any information that could identify you. They allow us to recognise and count the number of visitors and to see how visitors move around our websites. It’s this type of cookie that helps us improve the way our websites work; for example by ensuring that users are finding what they are looking for easily and to make sure error messages are being received.
The information collected by these cookies is either anonymous or ‘pseudonymised’, i.e., any fields which would show personal data are replaced by pseudonyms or artificial identifiers to protect your identity and personal data.
Our use of Performance cookies includes:
- analysing how visitors use our website;
- recording any errors that occur;
- testing different designs of our website; and
- measuring the effectiveness of our advertising
We never use Performance cookies to collect personal information.
Some Performance cookies are managed for us by third parties, for the purposes listed above. For more information see Key Third Party Providers.
You can stop Performance cookies by setting your web browser to reject/block some or all cookies. You may be able to block specific Performance cookies provided by third parties by using the tools or preferences on that third party’s website.
2.4 Functionality cookies
We use “Functionality cookies” to provide services, (for example, videos) or to remember choices you make so we can personalise our content for you (for example, by remembering your user name, choice of language or region).
Our use of Functionality cookies includes:
- remembering preferences you have chosen to customise your experience of our Website;
- providing live chat functionality to you across our websites; and
- tracking your online purchases of Zurich products made through a third party cashback provider; primarily so you can redeem cashback rewards offered by third parties.
We do not use Functionality cookies to target you with adverts on other websites.
You can block these cookies using your browser settings, but this may mean that we can’t offer you certain services and may prevent us from remembering you’ve already told us you don’t want to receive a particular service.
You must enable third party cookies when you sign up for reward schemes offered by third parties. You must also accept and acknowledge that this type of cookie is directly administered by third parties and that the purpose, your ability to change cookie settings and/or related limitations are explained in full in the cookie policy of that third party.
2.5 Targeting cookies
“Targeting cookies” record your visit to our websites, including which web pages you have visited and the links you have followed. We use segmentation for the purposes of targeted marketing and to show you content relevant to your interests. We share this information with carefully selected third parties so that they can also show you relevant Zurich content. Targeting cookies may also be placed by third parties if your browser settings allow for this.
Here are some examples of how we use targeting cookies:
- Targeting cookies may be used to trigger direct communications with you, for example, when you are using live chat;
- To deliver content and marketing communications tailored to your interests based on information from your visit to our Websites;
- To provide advertising agencies with information about your visit so that they can show you relevant adverts online; and
- To provide social networks (for example Twitter or Facebook) with information about your visit to our websites.
You can control whether or not Targeting cookies are used, however, if you block them, we may not be able to offer you certain non-essential functionality.
3 Accept or block cookies
You can block any cookies from any website by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you block all cookies you may not be able to access all or part of zurich.com. You can also use your browser settings to delete cookies.
For more information about how to disable cookies in your browser please visit the following links; Microsoft Edge, Google Chrome, Mozilla Firefox, Safari, Opera.
If you share the use of a computer, accepting or rejecting the use of cookies may affect all users of that computer. Where a cookie is provided by a third party, you may be able to use that third party’s own guidance to block that cookie.
4 Key third party providers
4.1 Adobe Analytics
We use Adobe Analytics to analyze your interactions with our services and websites. Adobe Analytics is a service of Adobe Systems Software Ireland Ltd, based in 4-6 River Walk Citywest Business Campus Dublin 24, D24DCW0 Ireland („Adobe”). The collated information regarding your usage of our website and services is transmitted and stored on an Adobe server in Ireland. We have activated IP-anonymizing on our websites and services. Therefore, your IP address is truncated by Adobe.
You can prevent the acquisition and storage of cookies and the transmission of your usage data collated by our website and services to Adobe through your browser settings by deactivating cookies for our website.
4.2 Adobe Target
We use Adobe Target for A/B testing, and rules-based targeting activities. Adobe Target helps us to analyze user behaviour on our websites by showing slightly varied website contents to different groups of users, depending on our rules-settings. Adobe Target allows us to analyze our online services, and helps us to improve our offerings, and thus create an interesting user experience.
You can prevent the acquisition and storage of cookies and the transmission of your usage data collated by our website and services to Adobe through your browser settings by deactivating cookies for our website.
4.3 Google Analytics 360
We use Google Universal Analytics to analyze your interactions with our services and websites. The cookies' collated information regarding your usage of our website and services is transmitted and stored on a Google server in Ireland. We have activated IP-anonymizing on our websites and services. Therefore, your IP address is truncated by Google. Only in rare exceptions is your IP address transmitted to a Google server in the USA.
You can prevent the acquisition and storage of cookies and the transmission of your usage data collated by our website and services to Google (including your IP address), as well as their processing by Google, by clicking on this link and installing the offered browser plugin
4.4 Tealium iQ
We use a tag management system or a so called “Tag Manager”. We use it in conjunction with marketing and analysis to manage all tracking tags implemented on our sites. It allows us to quickly and easily update tracking codes and related code fragments, commonly known as "tags", on our websites and to manage them in a central location. We use Tealium iQ a software as a service provided by Tealium, Inc, whose registered office is at 11085 Torreyana Road San Diego, CA 92121 United States.
A tag management system doesn’t process any personal data.
4.5 OKTA
We use Okta services to manage authentication on our website. All collected data are analyzed anonymously.
Third party cookies should be enabled in your browser to be able to use okta and authenticate successfully.
4.6 Dynatrace
We use Dynatrace services to analyze user behavior on our website and for monitoring purposes. All collected data are analyzed anonymously.
4.7 Facebook
We use Facebook pixel to customize content and advertising, to provide social media features and to analyze traffic to the site.
4.8 LinkedIn
We use LinkedIn Insight Tag to measure and leverage website audiences and demographics for LinkedIn ad campaigns.
4.9 Twitter
We use Twitter Conversion Tracking to reach Twitter users who recently expressed interest in Zurich by visiting our website.
Last updated: June 2022.
